Frequently Asked Questions
Q: How can I contact the Express & Star?
Visit "Contact Us" link for more information or call customer services on 0800 146 540.
Q: Why do I need to register my account?
By registering your account, you are creating a password only known by you to access our online subscription customer services. Then you can manage your subscription securely at your convenience.
Q: What customer services are available?You can request the following services online:
- Review activity on your account
- Report a service issue
- Suspend and restart delivery of your newspaper
- Upgrade your subscription to the Star+ Package, Start a new subscription or restart an old stopped subscription
Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.
Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.
Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
If you experience a problem navigating our sites, please email us at Express & Star and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly. For your security please do not include your password in the email.
Q: How can I purchase a digital subscription?
If you are a current print subscriber, you can upgrade your subscription by clicking the Change Subscription link on your main menu. Or if you are a new subscriber, go to the Not a Subscriber? link on the Login page.
Q: What do I use to login and view my digital subscription?
You may use your email address and password to access your digital subscription.
Q: Where can I download the mobile apps?
Apps can be downloaded from the below locations
Q: How can I access the desktop edition?
To access the desktop edition click this link
Q: If I go on holiday and wish to temporarily suspend my newspaper, will my account be charged?
If you notify us in advance, we will suspend delivery, and all charges for the time your delivery is suspended. Proceed to "Holiday stops" to notify us of the dates to stop and restart your delivery. For stops effective Tuesday to Saturday the deadline is 3pm the day prior to publication. The deadline for stops for a Monday is 6pm on a Friday. If you require an update on your account balance following your delivery suspension call customer services.
Q: What should I do if my newspaper does not arrive?
Log in and proceed to "Delivery Feedback" if your newspaper has not arrived by the specified delivery time (5:30 P.M. Monday to Friday; 2:30 P.M. on Saturday). For immediate assistance, call customer services on 0800 146 540. Otherwise, we will apply a credit to your account. Only credits for the same day can be obtained on this site. Credits for missing deliveries for previous days must be requested from a customer services by phone on 0800 146 540 or by e-mail at Express & Star. Be sure to include your subscriber number, name, delivery address, including postcode and phone number in your e-mail.
Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative, call 0800 146 540.
Q: Can I purchase another print subscription?
If you are a current subscriber, you can purchase other available subscriptions by visiting the New Subscription link on your main menu. Or if you are a new subscriber, go to the Subscribe Now? link on the Login page.